Our issue stemmed from day one when we were promised things upon moving into a rental unit that Hayden & Co.managed and they were not delivered.
For one moving into this great new place to find that the unit was not completed or even had appliances. This was unacceptable for one we paid over $1700 in deposits. As time went on other issues arose, every time we called them for support they passed us off on someone else or didn't return our calls. They poorly managed the property.
When "Management" needed something from us, to confirm something was wrong at the complex they called us to check into the situations. For this I expected a little better service in return, this never happened. During this time one of our deposits was forfeited, supposedly due to what they call "late" rent. We mailed our payments within the 1-5 day grace period only to find that they cashed the checks passed the 5 day period, resulting in late payments.
No matter what I tried to do to get our money back the CEO of the company Mr. Benton Hayden continued to treat us unfairly and threatened I stop emailing him. And I am not even bringing up the security and saftey issues they didn't handle. I explained that if it didn't say that we would "lose" our money in our lease then how can they just take our money?
I asked several times for 'proof' that it said that in our lease. Instead the CEO would change the topic and begin to say that he wouldn't help us no matter what. Below is word(s) from an email that the CEO himself sent me. "The money has been given to the owner anyway per our policy.
This was not explained to you as a pet deposit. I have emails between me and you about discussion of getting more pets, and then having to put a deposit down. And after your little stunt with the review, email to Lori Swanson (who is the county housing attorney - I copied on the email), I dont care in anyway to pull strings and to help you with this. This matter is closed for a 3rd time.
I ask you not to email me again or I will deem is harassment and will file with the police.If you don't like my decision, you have the courts to settle this"-Brenton Hayden
Review about: Rental Services.